Frequently Asked Questions

Your Ultimate Online Travel Platform for Tanzania

Welcome to Safarisoko’s FAQ page, where we’ve compiled answers to the most frequently asked questions that our clients often raise during the online booking process. Here, we aim to provide clear and detailed information to ensure a seamless and enjoyable experience as you navigate through the diverse offerings on Safarisoko.

Whether you’re curious about flights, accommodations, experiences, or any other aspect of your journey, we’ve got you covered. Explore our FAQ section to find the answers you need for a hassle-free and informed travel adventure with Safarisoko.

What is Safarisoko?

Safarisoko is your one-stop marketplace for Domestic and Regional Flights, Hotels, and Experiences! Just to clarify, we’re not an airline, accommodation provider, or tour operator. We’re your friendly search engine and an authorized ticketing platform for domestic airlines in East Africa. Plus, we’re an online booking site for accommodation and experiences.

To qualify as a resident, you should possess a valid resident permit or be a citizen of the country you’re flying into. This official document, typically recorded in your passport, verifies your resident status. If you don’t have proof of residency, please choose the “international traveler” option. We’re here to help make your travel experience smooth and enjoyable!
If you can’t find your desired travel destination listed, don’t worry! It just means that airlines don’t currently operate scheduled flights there. Safarisoko displays the available options, and some routes may be seasonal. If you’re looking for other possibilities, like a private charter, feel free to reach out to us. We’re here to help you explore all your travel choices! Contact us to discuss charter flight options

If you don’t spot the airline in your search results, no worries! It simply means they might not operate flights to your destination on the selected date. Visit our Airlines pages, choose your preferred airline, and check out their routes and schedules. They may offer the route on a different day.

How many routes do you currently offer flights for in Tanzania and Kenya?

We’ve got you covered with flights on over 600 routes in Tanzania and Kenya, including cross-border connections to major capital centers. We’ve also got flights directly to key safari destinations, including national parks

In addition to our flight offerings, we take pride in providing a diverse range of accommodation options and unforgettable experiences for our travelers.

You can reach our dedicated service team by phone, web chat or email. Our offices are open from 9am to 5pm(East African Time) Monday to Friday:

+255 (0) 766 796 685
+44 (0)208 1333424

All our represented airlines’ main T&C can be found on their respective pages:

Auric Air
Air Excel
As Salaam Air
Auric Air
Coastal Aviation
Regional Air