Welcome to Safarisoko’s FAQ page, where we’ve compiled answers to the most frequently asked questions that our clients often raise during the online booking process. Here, we aim to provide clear and detailed information to ensure a seamless and enjoyable experience as you navigate through the diverse offerings on Safarisoko.
Whether you’re curious about flights, accommodations, experiences, or any other aspect of your journey, we’ve got you covered. Explore our FAQ section to find the answers you need for a hassle-free and informed travel adventure with Safarisoko.
What is Safarisoko?
Safarisoko is your one-stop marketplace for Domestic and Regional Flights, Hotels, and Experiences! Just to clarify, we’re not an airline, accommodation provider, or tour operator. We’re your friendly search engine and an authorized ticketing platform for domestic airlines in East Africa. Plus, we’re an online booking site for accommodation and experiences.
When can I use the resident rates and when do I have to use the international rates?
I want to travel to/from a destination, but I can’t see it in the options?
I want to use a specific airline, but it is not coming up in the search results?
If you don’t spot the airline in your search results, no worries! It simply means they might not operate flights to your destination on the selected date. Visit our Airlines pages, choose your preferred airline, and check out their routes and schedules. They may offer the route on a different day.
How many routes do you currently offer flights for in Tanzania and Kenya?
We’ve got you covered with flights on over 600 routes in Tanzania and Kenya, including cross-border connections to major capital centers. We’ve also got flights directly to key safari destinations, including national parks
Do you offer services beyond flights?
I need help with my booking, where can I get help?
You can reach our dedicated service team by phone, web chat or email. Our offices are open from 9am to 5pm(East African Time) Monday to Friday:
+255 (0) 766 796 685
+44 (0)208 1333424
support@safarisoko.com
Where can I find a specific airline’s Terms and Conditions?
All our represented airlines’ main T&C can be found on their respective pages:
Auric Air
Air Excel
As Salaam Air
Auric Air
Coastal Aviation
Flightlink
Regional Air
Zanair