Coastal Aviation Ltd

The following Terms and Conditions apply generally to all services offered by Coastal Aviation when a ticket is bought through EasyOTA LTd t/a Tripindigo.com or Safarisoko.com Ltd.

Please ensure you read carefully the Terms and Conditions. Your payment for the flight ticket confirms acceptance of these terms and conditions.

You are entirely responsible for verifying your flight schedule with the air carrier during the 24-hour period immediately prior to the departure and the return date.

You must reconfirm your return flight within 24 to 72 hours prior to the scheduled take-off time. Please contact Coastal Aviation directly to reconfirm your flights.

Email: reservations@coastal.co.tz or Call: +255 222 842 700.

GENERAL TERMS & CONDITIONS:

1. The conditions of carriage relating to the limits of liability of the carrier for death or personal injury and in respect of loss of or damage to baggage are subject to the provisions of Montreal Conventions 1999 and to the Tanzania Civil Aviation Carriage by air regulations 2008.
2. Passengers are permitted a maximum baggage allowance of 15kgs per person. Soft bags are strongly recommended. This allowance shall include all hand baggage. The carriage of excess baggage is at the sole discretion of the Company after taking into consideration the aircraft being used and the admissible maximum load. In particular we point out that bags are not tagged and checked-in like in large airlines: they remain always under the control of the customer who must not lose sight of them. When excess baggage is carried it will be charged at the prevailing freight rate. Final decision on load allowable or any flight condition is solely up to the pilot in command.
3. Freight is carried strictly on a capacity basis. The company does not accept any liability for any direct or consequential cost arising from any delays in the carriage, due to any reasons whatsoever. In the event of the freight being lost or damaged during carriage, the Company’s liability is limited to a maximum of US $ 20 per kg.
4. Coastal undertakes to use its best efforts to carry the passenger and his baggage with reasonable dispatch, but no particular time is fixed for the commencement or completion of carriage. Subject thereto, Coastal may, without prior notice, substitute, alternate carriers or aircraft and may alter or omit the stopping place previously agreed upon. Times indicated on brochures are approximate and not guaranteed.
5. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representative of carrier and any other person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
6. Payment in full to accompany bookings – seat reservation ONLY after payment. Tickets are not transferable.
7. Flight amendment and cancellation: Up to 48 hours before the flight, no penalty will be charged. Payments will be refunded in full on request (less any applicable administration fees) or held on account for use on a future booking. For amendments or cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged. Up to 48 hours prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. If there is a difference in fare (depending on seasonality), we will honor the fare at which the travel was first booked. All cancellations and amendments to be made in writing or by SMS during office hours (0800hrs-1700hrs everyday) and to be acknowledged by the company. The above policy applies to Coastal operated flights ONLY. Where flights have been sub chartered to other operators, the amendment and cancellation policy of the other operator will be applicable.
8. Charter amendments and cancellation: For amendments or cancellations made up to 14 days prior to departure, no penalty will be charged.For amendments or cancellations made between 2 and 14 days prior to departure, 20% of the total cost of all flights for the booking will be charged (or the deposit charged at the time of the booking. For amendments and cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged. Up to 14 days prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. Postponements received between 2 and 14 days prior to departure, will attract a 20% penalty. If there is a difference in fare (depending on seasonality) we will honor the fare at which the travel was first booked. The above policy applies to Coastal operated flights ONLY. Where flights have been sub chartered to other operators, the amendment and cancellation policy of the other operator will be applicable.
9. Coastal reserves the right to use single or twin-engine aircraft on any route.
10. Coastal Travels Ltd’s general terms and conditions for safaris, displayed at Coastal office are applicable. Customer may demand a copy of the same.
11. Flights may be changed or cancelled without prior notice. The Company is not responsible for any direct or consequential costs resulting from any cancellation or delays to its services.
12. Tariffs are subject to change without prior notice
13. Check in time is 30 minutes before the flight: 15 minutes before flight your seat may be allocated to wait listed or stand-by passengers.
14. Smoking is not allowed on any of our Aircraft.
15. All claim for any event to be received in writing by the company within 7 days from its occurrence. In case of dispute the Court of Law is Tanzania.
16. The Carrier does not take responsibility for delays and missed connection with other transporters.
17. As Coastal aircraft are small, they require flexibility in seating arrangements and, on occasion, a group may be split and fly on different aircraft. Baggage and weights are vital considerations and passengers may have to be weighed on certain routes. No agent, servant or representative of the carrier has authority to alter, modify or waive any provision of this contract.